How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. Login & BT ID issue Chat now. Since then,. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. This may look like those shown below , or something similar. Having issues with your hub? Call us on 0800 800 150. BT Broadband Talk service terms What we provide. . Serious speeds to make light work of the heavy lifting for large families and power users. This process can take up to ten days. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. Enter your BT ID username (it's usually your email address). In that time they have totally made my life a misery. I am without a landline and broadband for the. . I ordered BT fibre broadband to my new address on 5/7/23. I'm afraid only our telephone agents can look into broadband related queries. . Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. It seems like there may be an issue with this from the post you've added on. Track your order and delivery. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. Home phone including Digital Voice; BT. Business; Find a store Network Status Checker Mobile Mobile PhonesHello I'm sorry to hear you have cancelled your order. . One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. Since then and currently speed has reduced to c 11Mbps. My activation date was Friday 28th (yesterday). 3. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. If you recently signed up for BT Broadband and can't connect, BT may not have activated your service yet. There have been a number of recent posts about this, which are still unresolved. Annual price changes and terms apply. Re: Activating TNT sports on BT. For the home; For business and public sector. Received TV box, hub and told that phone line was active. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. Why am I having problems adding BT Virus Protect to. . Had an email saying activation date and engineer visit for the 13th July 2016 (today). 0. BT are supposed to activate my home broadband on 15/06 . PlusNet broadband - problems getting connected. Open discovery+ and choose Sign In. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. 99 delivery charge for your BT router. Safe to say we’re still waiting. BT advised my broadband should have been activated on the 31st of May and that they would be in touch to let me know when everything was ready. 15th December old BT broadband line disconnected. I've tried emailing to voice my issues 3 times but never recieve a reply back and have also tried their twitter with no luck. Quality of ServiceFirst of all apologies for the long post but here goes. It means we can do a better job for you and the nation, both now and in the future. Activation was supposed to be yesterday (11th Sept). Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on. Cheers John Jun 25, 2021. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. apps@bt. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. If this doesn't work check the status of the lights (see below). nothing on Thursday. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. Change the playing field, expect problems. To take your BT services with you when you move home, please let us know you're moving. . It is common for some problems to be reported throughout the day. Either way, I can testify that Vodafone is abysmal at keeping the customer u. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. Hi I moved to a new house with planned service activation for 30. I did this on 30th of November and was given an activation date of. That is where your problem started. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve it. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. Then after that, pushed to the 27th. 2 Replies 161 Views. Sorry to hear you're still experiencing issues with your broadband setup. On first day after my first call they said sorry it will works after midnight. Still no help; Options. If you need any further help please let us know. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. . We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. However by restarting the O. So I though. All our broadband hubs have the latest technology installed to give you the best possible connection. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. 16th December - Not c. I was recently told that fibre is now available in my area. Scam alert: COVID: The UK-GOV has issued a payment of £349. . The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Pause and rewind live shows on our most advanced personal video recorder yet. He gives me a rout. BT Virus Protect app. You should be able to. Check if. At around 11am the internet went off (solid orange light) assumed this was normal and would be back on before midnight. Xbox Game Pass Ultimate on BT 1. I ordered BT fibre broadband to my new address on 5/7/23. The box is around 13cm x 11cm x 2. Changed my broadband over from Sky to BT, sky worked fine. Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. With your BT ID, you can log into My BT and all BT apps to: View all your BT products. BT order tracker says service was activated on 1 July, but also an alert apologising for delay to 6th (due to network install delay) and saying a 'specialist team' was working on it. Good evening all . . BT Help is the place to come for support with all your BT products and services. Hi, I am encountering activation issues with my broadband connection, I am wondering if anyone else has had similar issues. Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. g. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. Moving home. Hello I hope someone will be able to help or offer advice on how I can try and gain clarification or resolve the following issue. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Joining BT from another service provider? You can connect your devices to use Hybrid Connect, but don't plug your. Openreach deal with all providers apart from Virgin Media, who have their own staff shortages at. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Option 2. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Select Activate on BT Virus Protect. Activation of Broadband confirmed, but no broadband service and told to wait three days. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. Offer ends 07/12/23. Problem. Currently looking for alter. Bills & Packages. skip to search. BritBox on BT TV. Chat support downgraded firware in Broadband activation 28-05. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. If you fail to activate your card within this period, the card will be cancelled, and you will not be. . Change the playing field, expect problems. My Phone. Yesterday was my activation day and I waited in for the engineers. YouView from BT; BT Sport on TV, Online player or App;. Repair is delayed after your broadband or landline stops working. I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. He gives me a router to take home and I cancel with BT. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. performance and network issues,. It may not have been connected through at the exchange. When your HALO2 service stops working one gets a mini-hub to restore some connectivity. Average speed* 67Mbps. BT however has failed too, our landline is working but our broadband is not. BT have already switched off my broadband. On the day of activation, connect your new router to the master phone socket. However, there is usually a £9. TNT Sports on Sky TV with BT broadband. It’s our way of saying thank you. For more information, press Dismiss". There are also a range of technical support services available on. Don't worry, @Louise_E, I'm regularly on the phone! Note *I* have to phone Vodafone. . An irritating new glitch has. My phone line activated as expected, but not the broadband. TNT Sports on Sky TV with BT Broadband: For UK residential BT Broadband customers. Dep. 24 month contract. Your options. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. To check your mobile signal status, use the EE coverage and network checker. I tried activating it on-line. BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Re: Broadband Service Activation Query. broadband activation has been delayed for 2 weeks. The phone line service was fully working and the PON light was solid green and Phone 1 was green. Again, that never happened. Then it was pushed to the 20th. Select Activate on BT Virus Protect. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. My 'live' date is tomorrow. If that fails, feel free to email me at tv. I'm a brand new BT Inifinity customer and things are already not going well at all. I set the router up early in the morning and it was blue straight away and working. 2) If Fault not fixed until 5 November, clock starts ticking 2 working days after fault reported on 28 Oct, so from 31 Oct - 5 days x £8 (plus £8 as not fixed by 30 Oct) = £48. Never had issues before (with Plusnet or BT before that). The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. . I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. So if I ordered it that day, the soonest I could get connected was on 12th Sept. , that beats the 1mb we currently get. What is more likely is that EE had their own broadband equipment in the exchange, and this need. . YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. There may also be a £9. I ordered ultrafast fibre 1 on the 22 of October. The engineer completed what he needed to do at the new cabinet and exchange this morning, I received text messag. BT. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. If you sign up for a BT TV and Broadband package there's a £30 activation fee and £9. Check the black cable with the grey connectors on the end is. Learn about BT Sport, available with Broadband. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Its now the next morning an. Download the My BT app today to get more from your account and products and services. . If same thing happens to me I will just cancel straight away. The service we agree to give you is the facility to make and receive phone calls or video calls using a suitable broadband connection in the United Kingdom. 99/month when bundled with Fibre 1 superfast broadband thereafter. To check your mobile signal status, use the EE coverage and network checker. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during a home move). BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi. I called bt again and was promised it would be on by midnight on the 22nd. Not getting broadband speed that BT promised? Problems with BT phone and broadband. . Open discovery+ and choose Sign In. Then nothing. It seems that storm francis has managed to do some damage which resulted in us loosing the landline as well as the broadband. Option 2. Yes. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. My activation date was the by midnight on the 21st but never happened. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Then select ‘ Add Game Pass Ultimate’ to get set up. Until today I paid for Sky ADSL2+ broadband for her. You can easily connect the hub yourself. £39 per month. . Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. This activation date was then missed with BT customer services say there had been a. UK BT or EE subscribers only. LukeH2022. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. 2. We don't no when you will be activated. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. My phone line activated as expected, but not the broadband. Today is 12th of September We are still without Internet. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. I've spoken to several advisors and booked an engineer for Friday but it has been impossible. 11. You can then return and watch NOW on your BT TV Box as. We know you need your broadband and landline to stay connected. My equipment (HH4) and activation email arrived on 16th September to say everything was ready to go. Received TV box, hub and told that phone line was active. Get help with BT Fibre Broadband. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. With fibre all the way to your home, no copper cables. We went to the Vodafone shop on the 22nd of August they told us for sure that the Internet activation day would be the 1st of Septiembre, then they sent us an email saying that the activation day had been changed to the 7th. You should receive an email or text from us confirming your activation date. Home phone including Digital Voice; BT Mobile; Email. Subscribe to this Topic's RSS Feed; Mark Topic as New. Vodafone is terrible at communicating updates to the customer. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. Some providers also offer a longer cooling-off period. Openreach are short of staff this time of the year, with people on leave. Then select ‘ Add Game Pass Ultimate’ to get set up. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. Activation has not worked. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. TalkTalk. . BT outages reported in the last 24 hours. This is just a customer to customer help forum, everyone here, including myself, are just customers. The phone number will not show on the checker as it does not come over copper. “You're not connected to a Sky Q box right now. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. 3. Choose a topic. Since then there has been a series of problems including routing errors, cable work. So I assumed that the problem had been fixed. Dialling the 08005874787 number some on here suggest. I have tried to order Broadband only connection from BT. 2. 99. Received my router but am not to plug in until text message. Not even explaining what the problem is . 3. Broadband / BT Fibre broadband / Activation Delay; Options. Stream eye-opening documentaries, must-see reality, and exclusive Originals. I ordered BT fibre broadband to my new address on 5/7/23. Account and Billing. Broadband light is off: There is no signal. Here's how to sign in on your BT TV device (e. The first person told me that my recent order had been canceled because of reasons, then she put me through to sales to make a new order. 99 delivery charge for your BT router. 3. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. Annual price changes and terms apply. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. I work with the guys who manage the activation journey, so should be able to find what's going on. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. Email;Full fibre 500 activation. How to install your broadband, fix connection issues, improve your speed and more. If this isn't the case the first thing to try is restarting your hub. When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. So you can get a better wi-fi signal from your basement office to upstairs. Broadband activation issues and poor. Business; Find a store Network Status Checker Mobile Mobile PhonesThe contractor, Openreach, which manages the broadband network on behalf of telecoms companies such as Sky, BT and TalkTalk, often faces capacity and wiring problems, or needs to get permission to. BT. If there are no lights, check the power cable is in firmly, and connected to the mains. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy. My Profile. Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. BT Total broadband. Thanks for confirming the process you're following. Since then, I have spoken to BT on several occasions regarding the delay. . by OmegafanX on 08-11-2023 12h02 Latest posted on 09-11-2023 8h32 by OmegafanX. To sign in on your BT TV device, follow the steps below. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Hi all, I have a new build property. If you’ve got one of these, try these checks. They have a large number of electronic components which can fail. @Louise_E, We've been there: 1) spend an hour on hold, 2) get through to be told you don't know anything, 3) and it's BT's fault (at the last minute) 4) you assure us of a call back the next day with an update 5) late in the day, we stop waiting and call the telephone team again, 6) return to step 1. It doesn't mean there's anything wrong with your broadband. Hello I'm sorry to hear about this experience, I completely understand your frustration. With BT Service Status you can check your BT Broadband, Landline or TV is working. 1. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. Enter postcode to see availability. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. You can then manage your BT TV account and change your Netflix plan. You will automatically receive compensation from your provider without needing to take any action. I received my HH5 on Saturday (04/07) and connected it up with no issues, however, my speed has seen no change at all from what I was getting on standard (just over 3mb). I recently moved home and they said it would take approximately 10 days for the address Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. 99 for a new landline, but it’s free if you already have one. Supercharged, ultra-reliable broadband. My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. That was the 14/03. . When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. However, it's. Terms apply. We're proud to use the EE network for our mobile service. Hi, I’m hoping someone might be able to help or shed some light on my problem. To activate your card, you must complete the registration process online. The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. 20-02-2023 04:51 PM. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. With BT TV, you can create your perfect TV line-up from 5 different packages featuring the very best entertainment and sports. Community; Community; Announcements. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). If you're setting up your Smart Hub 2 and Hybrid Connect device: If your Smart Hub 2 is already up and running: You'll get all the help you need to connect your device by clicking the button below: Hybrid Connect user guide. Automatic Compensation. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. However a bit confussed regarding my broadband activation date in the e-mail they sent last Thurs it stated "What Next?Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. 2020 but since then my broadband is still inactive. It goes up to 25x faster than our standard fibre. Back to Top. Router has more or less given up in Broadband connection 30-06-2023; New build activation problem in Broadband activation 26-06-2023; Previous provider preventing activation of account. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. Thanks for posting back @haggisbasherman. Thank you for any help. If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. Black Friday deal. Reset, change or get help with your login details. BT Fibre broadband / BT activation date passed. Enter postcode to see availability. 24 month contract. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Then click ‘Setup BT Parental Controls’. Came online to check my bt account to see what it was saying and. Long story short. Skip Navigation. I can't guarantee that we can get this moved quicker but we can take a look into this for you and see what's happening. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans.